General Terms and conditions


Products for which an order has been concluded can be paid for by payment via a general payment slip in all branches of banks, FINA or Croatian Post offices.



They refer to the products sold by the Company.


Terra Madre doo is a company Terra Madre limited liability company for trade and services established on 24.06.2021. year and entered in the court register of the Commercial Court in Pazin under number 130116480.


Product buyer is any natural person who buys products through the Internet store in the manner regulated by these General Terms and Conditions, ie who selects at least one product, puts it in the cart, sends the order to the Company and pays immediately or by cash on delivery.

The buyer can only be an adult and able-bodied person. The contract may be concluded in the name and on behalf of the minor and the completely incapable person by their legal representatives or guardians. Partially able-bodied persons may conclude a contract only with the consent of their legal representative or guardian. The Merchant shall not be liable for any act contrary to this provision.


Through the Internet store, the customer is enabled to purchase the entire range of products that are offered and in stock of the Company.

All prices represent retail prices and are expressed in kunas (HRK) and euros (EUR) and include VAT and are valid for all methods of payment at the time of purchase. The stated retail prices are valid only for the purchase of products through the Internet store and may differ from the retail prices in stores. Retail prices are valid in case of payment by the methods below and under the conditions below.

Featured retail prices are valid at the time of receipt of the order.

Special offers are valid only at the time of ordering and are subject to change without notice.

Delivery service is not included in the price of the product.


Payment for products and delivery costs can be made in one of the following ways:

  • HT PayWay online billing for credit or debit card payments                                                              

Ordered products can be paid online with one of these credit cards: Premium Visa, MasterCard®, Diners, Visa or Maestro one-time.

  • GENERAL PAYMENT. Products for which an order has been concluded can be paid for by payment via general payment slip in all branches of banks, FINA or Croatian Post offices.

After confirming the order, the Company forwards by e-mail the information required for payment by general payment slip. All data must be entered correctly in the general payment slip and the payment must be made within the deadline. Payment by general payment slip is valid for payments in the Republic of Croatia.

  • INTERNET BANKING. Products for which an order has been concluded can be paid for by online banking of any bank in which the possibility of such a method of payment is open. After confirming the order, the Company forwards by e-mail all the necessary information to make the payment.
  • CASH ON DELIVERY (with ransom payment). When taking over the shipment, the courier is paid the entire amount stated in the invoice, including the cost of delivery increased by HRK 5.00 (HRK 5.00 is the price of redemption handling services), Cash on delivery is valid for payments in the Republic of Croatia.

Note: The buyer bears the costs of payment: bank fees, FINA, post office, etc.


HT Pay Way applies the most modern standards in data protection - Secure Socket Layer (SSL) certificate with 256-bit data encryption and TLS 1.2 cryptographic protocol as the highest levels of protection when writing and transferring data. The ISO 8583 protocol ensures that the exchange of data between the HT PayWay system and the authorization centers of card companies takes place in a private network that is protected from unauthorized access by a double layer of "firewall".


Prices in other currency (for users outside the Republic of Croatia)

Payment is always made in Croatian Kuna.  

The amount that will be charged to your credit card is obtained by converting the Croatian Kuna into your currency according to the current exchange rate list of the Croatian National Bank. When you are charged, the amount is converted into your currency according to the exchange rate of the home credit card with which you paid.

As a result of currency conversion, there may be a small difference in price from that indicated on our website.  


Images and descriptions do not necessarily have to be identical to the product. The company reserves the right to make errors in the description and images of the product.

The images of the product are illustrative in nature and the image that illustrates the product on the website does not have to fully correspond to the actual appearance and content of the product. Product images are shown to the customer only for the purpose of informing and approximating the characteristics of the product, without guaranteeing equality.

The company undertakes to try as much as possible to ensure the up-to-dateness and accuracy of the information on the website, especially in relation to the price of the products and services offered. The company is not responsible for any errors in the description of products, images and errors caused by price changes and page updates.

In the event of such an error, and especially if the price displayed on the website for any reason would not correspond to the actual price of the product, the Company will immediately notify the Customer and allow him to cancel or change the order.


All copyrights, trademarks and other intellectual property rights in all texts, images and other materials on this website are the property of Terra Madre doo (company name) or are included with the permission of the relevant owner. 

You are permitted to view this website, reproduce parts of it by printing, downloading to your hard drive or for distribution to other individuals. This may be done provided that you do not infringe all copyright notices and other types of property, and that such reproductions contain a trademark. No reproduction of any part of this website may be sold or distributed for business purposes, nor may it be modified or incorporated into any other work, publication or website.

Trademarks, logos, characters and service marks (together with “Trademarks”) displayed on this website belong to Terra Madre doo or are included with the permission of the relevant owner. Nothing contained on this website shall be construed as granting any license or right to use any Trademark displayed on this website. Your use / misuse of the Trademarks displayed on this website, or any other content on this website is strictly prohibited, except as provided in these Terms. We also inform you that Terra Madre doo will use the means permitted by law to protect its legal intellectual property rights.  



  • manage all orders and purchases from the Company in any way. As for online shopping, see our page to read additional specific provisions,
  • apply to your participation as a member of the Club of the Company and the provision of Products and Services,
  • may be changed by the Company at any time by sending a notice or posting on the website . 


They are done online on the website All orders are subject to stock availability restrictions. 

The Company reserves the right to reject the order in full or in part, or the right to request advance payment of the value of the order, in case of detection of weaker creditworthiness of the potential buyer.


The Company will make every effort to deliver the Products and Services to the address specified in your purchase order, within two working days in the Republic of Croatia, within three working days for countries in the Region (Serbia, BiH, Montenegro) and within of 5 working days in the European Union. The company undertakes to deliver orders no later than 15 working days from the confirmation of the order. If, for some reason or due to force majeure, the above mentioned desirable delivery time cannot be met, you will be notified in a timely manner.

If you want the delivery of the Product or Service in a different way from that provided by the Company, you must submit such a request to the Company and, if accepted, pay all related costs.

Ownership of the Products and all risks involved are transferred to you at the time the goods are handed over to you.

The contractual partner for the delivery of goods to customers is DPDCroatia doo and the cost of delivery is calculated in accordance with the valid Agreement concluded between the Company and DPDCroatia doo 


The consumer has the right to return the defective goods, within 15 days of taking over the goods.

The Company accepts the return of only those goods that are completely new and in their original condition and packaging, with accompanying invoices. Under such conditions, the Company will reimburse the amount paid for the returned products within 15 days from the date of receipt of such products. You will bear all postage costs related to the refund.

You are responsible for checking the quantity and quality of the goods upon delivery and, in the event of defective goods, you are obliged to notify the Company within 15 days of receipt of the goods. If the product you purchased is indeed defective, the Company may repair or replace it or refund you in accordance with your legal rights. If you do not notify the Company within the specified period of 15 days, the order will be considered accepted.

When the return is made in the correct manner, the Company will replace the returned goods, if it turns out to be defective, or will reimburse the price paid, within a maximum of 15 days from the date of receipt of the returned goods.


The provision of Art. 57, paragraph 1 of the Consumer Protection Act stipulates that the trader, before the consumer enters into a contract outside the business premises, ie a distance contract or is obliged by an appropriate offer must clearly and understandably inform the consumer about everything stated in the Pre-Contract Notice .

When ordering products by means of remote communication, the consumer will be immediately acquainted with all the relevant information referred to in Article 57, paragraph 1 in connection with Art. 66 paragraph 2 of the Consumer Protection Act.

If the consumer, after reviewing and understanding the offer and Pre-contractual notice, sends the order, it is considered that he concludes a contract of sale. By confirming the order, the buyer undertakes to pay according to the terms of the offer if the goods or services are available.

Pre-contractual notice is available at


The relevant provisions of the Consumer Protection Act fully apply to the ordering of goods and services remotely via the Internet.

It is considered that the Agreement is concluded at the moment when the Consumer accepts the offer or in this case the Company receives a statement that the consumer accepts the offer or when he pays the price or does something that can be considered acceptance given the offer, previous practice or customs.

You have the right to unilaterally terminate the Contract for the sale of goods at a distance, within 14 days from the date of delivery of the goods in your possession, or the possession of a third party designated by you who is not a carrier. You must return the goods to us, at your expense.

The right of the buyer to unilaterally terminate the Distance Selling Agreement is excluded, in the cases referred to in Article 79. Of the Consumer Protection Act, if they are applicable to the contractual relationship with the customer.


The contract concluded by the Buyer with the Company is a one-time contract on the distance sale of products which is consumed by the delivery of goods and payment made by the Buyer, in case it is not terminated. These Terms of Purchase are an integral part of the contract.

Distance contract-download.pdf

Distance contract-download.docx


The consumer may unilaterally terminate within 14 days without giving a reason.

To exercise the right to unilateral termination of the Agreement, the Buyer is obliged to notify the Company of its decision before the deadline by an unambiguous statement sent by mail to ________________ or e-mail to where the Buyer is obliged to state his name and surname, address , telephone, fax or e-mail address, and may use the attached example form for unilateral termination of the contract.  

The deadline for unilateral termination is 14 days from the day when the goods that are the subject of the contract were handed over to the Buyer or a third party designated by the Buyer, who is not a carrier.

We will send you an acknowledgment of receipt of the notice of unilateral termination of the contract by e-mail without delay.

If you unilaterally terminate this Agreement, we will refund the money we received from you, including delivery costs, without delay, and no later than 14 days from the date we received your decision to unilaterally terminate the contract, unless you have chosen another type of delivery. which is not the cheapest standard delivery we have offered.

The refund will be made in the same way as you made the payment. In the event that you agree to another refund of the amount paid, you will not incur any costs in relation to the refund.

You are obliged to return or hand over the goods without undue delay, and in any case no later than 14 days from the day you sent us your decision to unilaterally terminate the contract. 

The direct costs of returning the goods are borne by the Buyer / Consumer.

You are responsible for any impairment of the goods resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods.

A copy of the form for unilateral termination of the contract can be found on our website and you can fill it out and send it electronically.


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In order for the website to work properly and for us to be able to make further improvements to the site, in order to improve your browsing experience, this site must store a small amount of information (Cookies) on your computer.

By using the website, you agree to the use of cookies. By blocking a cookie, you can still browse the site, but some of its features will not be available to you.

By turning off cookies, you decide whether to allow cookies to be stored on your computer. Cookie settings can be controlled and configured in your internet browser. If you disable cookies, you will not be able to use some of the functionality on the website.

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With respect to the Products and Services, the sole liability of the Company is limited as expressly stated in these Terms of Sale. All other responsibilities are excluded to the extent permitted by law. The Company assumes full responsibility for material defects of goods, in accordance with the provisions of the Civil Obligations Act.

The Company has no liability (whether contractual, non-contractual or otherwise) in respect of any direct, special, consequential or indirect damages, including loss of revenue that may result from the sale described herein.


Your use of this website is provided on an “as is” and “as available” basis, and accordingly, Terra Madre doo makes no warranties of any kind, whether express, implied, legal or otherwise (including implied warranties of merchantability or satisfaction). quality and convenience for a particular purpose) including warranties or representations that the material on this website will be complete, accurate, reliable, timely, without injury to third parties, that access to this website will be uninterrupted or error-free or virus-free, that this website to be sure that any advice or opinion obtained by Terra Magica doo through this website is correct or that you can rely on them and in accordance with the above expressly disclaims any claims or guarantees or liability in connection therewith.  

We reserve the right to restrict, suspend, or terminate your access to this website or any function of this website or any function or part thereof at any time, without notice.


Terra Magica doo and / or any other party involved in the creation, production or delivery of this website on our behalf shall not be liable for any direct, incidental, consequential, indirect, special or punitive damages, costs, losses or liability incurred by in any way arise from your access, use, inability to use, changes in the content of this website or from any other website that you access through a link from this website or to the extent permitted by applicable law, from any actions that we undertake or do not undertake, as a result of any email you send us.

Terra Magica doo and / or any other party involved in the creation, production or delivery of this website will not be held responsible for maintaining the materials and services available on this website, nor for making any corrections, updates or publication of new versions related to with the above. All materials on this website are subject to change without notice.

In addition, Terra Magica doo will not be held liable for any loss incurred due to viruses that may infect your computer equipment or other property due to the use, access or download of any material from this website. If you choose to download material from this website, you do so at your own risk / responsibility.

To the fullest extent permitted by applicable law, you expressly waive all rights of appeal against Terra Magica doo, its employees, directors, employees, suppliers and developers that may arise in connection with your use of or access to this website.


The complaint can be reported via e-mail: . Reporting a complaint via e-mail should include a completed Online Complaint Reporting Form. The ordered products are packaged in such a way that they are not damaged by the usual handling in transport / delivery. In the event that the shipment is damaged in transit, such damage is visible when picking up the shipment, in which case the Buyer is not obliged to pick up the shipment. The exercise of rights under the reported complaint is exercised in accordance with the Consumer Protection Act and the Law on Obligations. 

Complaint form-download.pdf

Complaint form-download.docx


These conditions are subject to and must be interpreted in accordance with the laws of the Republic of Croatia. The Company will try to resolve all disputed relations with its customers amicably, but if the same would not be possible, the Courts in Rijeka have exclusive jurisdiction to resolve any disputes that may arise between you and the Company.

Cijena je prikazana prema fiksnom tečaju konverzije 1 Euro = 7.53450 kn

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