Delivery and delivery terms
The cost of delivery is calculated automatically when purchasing the product. The buyer is issued an invoice with the retail price of the purchased products and the retail price of delivery.
DELIVERY AND DELIVERY CONDITIONS
Delivery cost in the territory of the Republic of Croatia:
Delivery within 24-48 h
* ISLANDS-agreed price + 35.00 kn surcharge
** estimated delivery time to Dubrovnik 2-4 working days
DPD EXPRESS CROATIA:
* above price list + surcharges according to the DPD EXPRESS table
The deadline for delivery of products, which are stated to be in stock, in the entire Republic of Croatia is a maximum of 15 working days from the date of completion of the order or payment.
In the event of a change in the delivery time or any other important circumstances for the execution of the order, the customer will be notified immediately by our customer service via e-mail.
The supplier has the right to verify the identity of the recipient of the order (by inspecting the identity card or other valid document) to ensure that the ordered product is delivered to the customer.
For areas outside the Republic of Croatia, for orders from European Union countries, delivery is charged by zones:
Price list for return of goods:
* surcharge required for islands within the EU
THIRD COUNTRY DPD
For areas outside the Republic of Croatia, for countries outside the EU (BiH, Serbia, Switzerland, Norway, Channel Islands, Great Britain and Ukraine):
* possible additional costs of customs clearance and additional documentation
* shipments sent to / from Switzerland must contain a UID number
* Channel islands - additional payment - export customs clearance HRK 190.00
* Ukraine- additional payment- export customs clearance (goods up to HRK 7,500.00-HRK 120.00; goods above HRK 7,500.00-HRK 230.00)
* Great Britain - additional payment - min. 110.00 kn per package
Price list for return of goods:
* Possible additional costs of import customs clearance, taxes and other administrative and tax duties (VAT, VAT, VAT, etc.) in the country where the delivery is made. The registered user (buyer) assumes the obligation of import customs clearance and bears the costs of fees and other administrative and tax duties.
The consumer has the right to return the defective goods, within 15 days of taking over the goods.
The Company accepts the return of only those goods that are completely new and in their original condition and packaging, with accompanying invoices. Under such conditions, the Company will reimburse the amount paid for the returned products within 15 days from the date of receipt of such products. You will bear all postage costs related to the refund.
You are responsible for checking the quantity and quality of the goods upon delivery and, in the event of defective goods, you are obliged to notify the Company within 15 days of receipt of the goods. If the product you purchased is indeed defective, the Company may repair or replace it or refund you in accordance with your legal rights. If you do not notify the Company within the specified period of 15 days, the order will be considered accepted.
When the return is made in the correct manner, the Company will replace the returned goods, if it turns out to be defective, or will reimburse the price paid, within a maximum of 15 days from the date of receipt of the returned goods.
The provision of Art. 57, paragraph 1 of the Consumer Protection Act stipulates that the trader, before the consumer enters into a contract outside the business premises, ie a distance contract or is obliged by an appropriate offer must clearly and understandably inform the consumer about everything stated in the Pre-Contract Notice .
When ordering products by means of remote communication, the consumer will be immediately acquainted with all the relevant information referred to in Article 57, paragraph 1 in connection with Art. 66 paragraph 2 of the Consumer Protection Act.
If the consumer, after reviewing and understanding the offer and Pre-contractual notice, sends the order, it is considered that he concludes a contract of sale. By confirming the order, the buyer undertakes to pay according to the terms of the offer if the goods or services are available.
Pre-contractual notice is available at _________. (insert link here)
The relevant provisions of the Consumer Protection Act fully apply to the ordering of goods and services remotely via the Internet.
It is considered that the Agreement is concluded at the moment when the Consumer accepts the offer or in this case the Company receives a statement that the consumer accepts the offer or when he pays the price or does something that can be considered acceptance given the offer, previous practice or customs.
You have the right to unilaterally terminate the Contract for the sale of goods at a distance, within 14 days from the date of delivery of the goods in your possession, or the possession of a third party designated by you who is not a carrier. You must return the goods to us, at your expense.
The right of the buyer to unilaterally terminate the Distance Selling Agreement is excluded, in the cases referred to in Article 79. Of the Consumer Protection Act, if they are applicable to the contractual relationship with the customer.
The contract concluded by the Buyer with the Company is a one-time contract on the distance sale of products which is consumed by the delivery of goods and payment made by the Buyer, in case it is not terminated. These Terms of Purchase are an integral part of the contract.
UNILATERAL TERMINATION OF THE CONTRACT
The consumer may unilaterally terminate within 14 days without giving a reason.
To exercise the right to unilateral termination of the Agreement, the Buyer is obliged to notify the Company of its decision before the deadline by an unambiguous statement sent by mail to ________________ or e-mail to firstname.lastname@example.org where the Buyer is obliged to state his name and surname, address , telephone, fax or e-mail address, and may use the attached example form for unilateral termination of the contract.
The deadline for unilateral termination is 14 days from the day when the goods that are the subject of the contract were handed over to the Buyer or a third party designated by the Buyer, who is not a carrier.
We will send you an acknowledgment of receipt of the notice of unilateral termination of the contract by e-mail without delay.
If you unilaterally terminate this Agreement, we will refund the money we received from you, including delivery costs, without delay, and no later than 14 days from the date we received your decision to unilaterally terminate the contract, unless you have chosen another type of delivery. which is not the cheapest standard delivery we have offered.
The refund will be made in the same way as you made the payment. In the event that you agree to another refund of the amount paid, you will not incur any costs in relation to the refund.
You are obliged to return or hand over the goods without undue delay, and in any case no later than 14 days from the day you sent us your decision to unilaterally terminate the contract.
The direct costs of returning the goods are borne by the Buyer / Consumer.
You are responsible for any impairment of the goods resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods.A copy of the form for unilateral termination of the contract can be found on our website and you can fill it out and send it electronically.